Byeond shocked at the poor customer service from Nondumiso Makhene (Tygervalley branch)

This complaint relates to the service received from 'Nondumiso Makhene at the Virgin active Tygervalley branch.

I sent an email on 21 September 2019 to request that my banking details be changed, since my current account will be closed. In my email i requested that the debit order for the end of September / start of October should still come off my old account, then the new banking details be updated for the following / future debit orders. The banking details were updated without even advising me that it was done, and now my debit came off the new banking account, which is still a dormant account. When I let the consultant (Warren Smith) know that the process is incorrect, he sent the email advising of the error to the Admin Department.

Nondumiso Makhene then rep**** and now almost refuses to remedy the mistake, and says: "With regards to the request below, I do not have such authority sir, I was instructed to change banking details and I did so. Any changes done on the profile are effective immediately as you can not have two banking details in your account."

It seems she is not willing to amend the details so that the money for my membership can be updated (the money is waiting in my old bank account, and I REFUSE to move it over to my new account as this account will only be active with my next salary run in to the account.

I am also very upset that, should this non-[payment affect my credit score (due to another person's SHOCKING service) I will be taking this matter further!

I am beyond shocked at the lack (or unwillingness) by a person in a service industry to refuse to provide customer service!!