Bye Bye Virgin Active....hello Planet Fitness

I've been with Virgin Active for almost 15 years, on and off and I'm astounded at how they've dealt with me, with regards to damage caused to my car, in the parking lot of the Morningside branch.<br> When I was reversing out of my parking bay, there was a broken drain cover that I couldn't see, as it was on the passenger side of my car. Half of the drain cover was standing vertically and it scratched my front spoiler as I reversed. I contacted management immediately and they said I should get quotes and forward the quotes to them and they would take care of the damage. They subsequently repudiated my claim and offered me an ex gratia payment of R3k to repair what was going to cost R5k. Why should I have to pay R2k, because they aren't managing their parking lot properly and making sure that it's safe to park vehicles.<br> I wrote to their CEO and he said he'd get back to me and I never heard another word.<br> It's crazy how people are doing business nowadays. Anyway Virgin Active - I can show my dissatisfaction by never dealing with your group again.