Bungling of My Account

I asked Mulalo of Virgin Active Waterfall to assist in transitioning my account as I had recently joined Liberty Life's medical aid, I was previously with Discovery and a once off fee was not going to be payable by me provided I attend gym a certain number of times. I explicitly asked that she not debit my account before the end of the month yet twice FNB billed me for a magtape unpaid fee due to her debiting before the end of the month.<br> <br> Fed up with her service I asked Lwazi - Vodaworld/Midrand branch to sign me up, he admitted that Mulalo had been *********** in handling my account. Said he'd escalate to a senior manager that would assist. The manager called me early last week - I explained I never wanted to talk to Mulalo again. Explained I still felt entitled to promises made for the month of June which due to Mulalo's incompetence I had now fallen out of the window where I'd not have to pay the 825 activation fee if attending gym a certain number of times by Aug, she said she'd speak to her and get back to me which she never did.<br> <br> This morning I asked the Sunninghil club to cancel my membership but they wanted me to pay 3500 though I am a member of over 3 years. I am disgusted