BULL**** SERVICE-ANGRY MEMBER

HI MY NAME IS ANGEL SMANGELE ZULU, I HAVE BEEN A MEMBER AT VIRGIN ACTIVE FOR MORE THAN 10 YEARS, IN 2020 I MOVED FROM PRETORIA TO JHB IN FOURWAYS MY MEMBERSHIP NEEDED TO BE RENEWED I THEN DECIDED TO REJOIN IN NORTHGATE VIRGIN ACTIVE AS IT WAS CLOSER TO WORK, I REJOINED THEN AFTER 5 DAYS MY MEMBERSHIP WAS BLOCKED AS I WAS TOLD I HAVE ARREARS ON MY OLD ACCOUNT WHICH I WAS NOT AWARE OF I ASKED WHY AM I BEEN TOLD NOW ABOUT ARREARS ACCOUNT BUT I HAVE BEEN A MEMBER FOR SUCH A LONG TIME ...WHY AM I BEING INFORMED NOW?

I WAS THEN ADVISED TO PAY A SETTLEMENT DISCOUNT OF R798 WHICH I DID PAY, AND I REJOINED AFTER 5 DAY MY MEMBERSHIP WAS BLOCKED AGAIN I WAS TOLD MY DAUGHTER ALSO HAS THE SAME ARREARS I MUST PAY AGAIN R798 I ASKED AGAIN WHY WAS I NOT INFORMED BEFORE , I MOVED TO DURBAN I WENT TO VIRGIN ACTIVE TO SORT THIS OUT , I WAS ASSISTED BY A CONSULTANT NAME SPHIWE AT THE PAVILLION WHO GAVE ME AN EXCELLENT SERVICE I PAID THE SETTLEMENT DISOUNT FOR MY DAUGHTER AND REJOINED THE GYM.

AFTER TWO WEEKS WHICH WAS LAST WEEK FRIDAY I FOUND OUT THAT THE R798 WHICH I PAID FOR MY DAUGHTER WAS NOT PAID INTO HER ACCOUNT, IT WAS A CREDITED ON MY ACCOUNT. I CALLED THE HEAD OFFICE ABOUT THIS MATTER I WAS TOLD I MUST GO TO THE GYM AND CALL WHILE I AM THERE WITH A CONSULTANT, WHICH I DID ONLY TO FIND THAT THE CONSULTANT AT THE HEAD OFFICE WERE NOT HELPFUL THEY KEPT ON TRANSFERRING US FROM ONE CONSULTANT TO ANOTHER , WE WERE LATER TOLD BY ONE CONSULTANT AT THE HEAD OFFICE THAT THEY CANNOT TRANSFFER THE MONEY THE ADMIN MUST DO IT ATTHE PAVILLION VIRGIN ACTIVE.

THE ADMIN AT THE PAVILLION WAS NOT AT WORK AND NO ONE CAN ASSIST,I WAS SUPRISED THAT THERE IS ONLY ONE PERSON DOING ADMIN AT THE PAVILLION?

ALSO THE HEAD OFFICE NO ONE CAN ASSIST ME WITH JUST TRANSFERRING THE MONEY TO THE CORRECT ACCOUNT?

SO I MUST BE TOSSED UP AND DOWN LIKE A HEADLESS CHICKEN JUST BECAUSE SOMEONE IS NOT DOING THEIR JOB....HOW CAN VIRGIN ACTIVE HAVE ONE ADMIN ....HOW COME THE HEAD OFFICE CANNOT ASSIST BUT THEY ARE THE ONE WHO ASKED ME TO SETTLE THE ACCOUNT AND BLOCKED MY MEMBERSHIP NOW I HAVE PAID , NOW THEY CANNOT DO THEIR JOB?

I DONT HAVE TIME FOR THIS BULL**** BECAUSE AS THIS MONEY IS NOT TRANSFERRED TO THE CORRECT ACCOUNT I WILL BE BLOCKED FOM ENTERING THE GYM AND I WILL HAVE TO BE EXPLAINING MY STORY AT THE RECEPTION WHICH I DONT HAVE THAT TIME FOR, THATS NONSENSE AND I WILL HAVE TO PAY AGAIN , I AM A BUSY PERSON AND I AM PAYING VIRGIN ACTIVE FOR A GOOD SERVICE NOT FOR THIS NONSENSE , IF YOU CANNOT OFFER ME QUALITY SERVICE PLEASE CANCEL MY MEMBERSHIP BECAUSE THIS IS BULL****.

ANGEL SMANGELE ZULU *** ***