MS
Muneer S
1 reviews | Active since Jun 2014
25 Dec 2015, 11:19
broken promise
I was told that as soon as stock of bags arrive I would get one. Stock did arrive and I got nothing. I feel they just said they would give a bag just to get me to sign up. II'm very upset about this.
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Replies (1)
Virgin Active South Africa's replyOfficial
28 Dec 2015, 09:11Hello muneersoloman,
Thanks for taking the time to talk to me.
I'm so sorry that you feel this way.
Our promotions vary from month to month and can confirm that this was not the promotion when you joined. We've had a look at your membership profile and we're pleased that you benefited from the monthly promotion at the time you joined.
Feel free to give us a shout if you need anything else.
Regards,
Tracy-Lee
Thanks for taking the time to talk to me.
I'm so sorry that you feel this way.
Our promotions vary from month to month and can confirm that this was not the promotion when you joined. We've had a look at your membership profile and we're pleased that you benefited from the monthly promotion at the time you joined.
Feel free to give us a shout if you need anything else.
Regards,
Tracy-Lee
Virgin Active South Africa's reply28 Dec 2015, 09:11
Official
Hello muneersoloman,
Thanks for taking the time to talk to me.
I'm so sorry that you feel this way.
Our promotions vary from month to month and can confirm that this was not the promotion when you joined. We've had a look at your membership profile and we're pleased that you benefited from the monthly promotion at the time you joined.
Feel free to give us a shout if you need anything else.
Regards,
Tracy-Lee
Thanks for taking the time to talk to me.
I'm so sorry that you feel this way.
Our promotions vary from month to month and can confirm that this was not the promotion when you joined. We've had a look at your membership profile and we're pleased that you benefited from the monthly promotion at the time you joined.
Feel free to give us a shout if you need anything else.
Regards,
Tracy-Lee