1 reviews | Active since Jun 2016
BROKEN GYM EQUIPMENT
<p>Good Day </p> <p> </p> <p>I am a frequuent use of the Virgin active gym in gatesville and have found that complaints are not taken serious .I have complained to staff at the gym that the battle ropes are broken and its been over a month with no feedback , only they 'let mantenaince know'. i would like some proactive feedback on this matter as it seems there is n urgency to assiting the customer when its comes to this branch .</p>
I am really sorry to hear that you have not had a response to the repair time. The club confirms that the manufacturers have been contacted to collect and repair or replace the ropes. Our club general manager will be in touch with you to confirm this.
Please accept my sincere apologies for drop in service.
Regards,
Dave
I am really sorry to hear that you have not had a response to the repair time. The club confirms that the manufacturers have been contacted to collect and repair or replace the ropes. Our club general manager will be in touch with you to confirm this.
Please accept my sincere apologies for drop in service.
Regards,
Dave
I am happy to update you that the battle ropes have been replaced, as confirmed by our general manager.
Regards,
Dave
I am happy to update you that the battle ropes have been replaced, as confirmed by our general manager.
Regards,
Dave