Broken equipment
The Krugersdorp branch is still having major issues with maintenance. I inquired about spring clips, extra attachments for cable machines and several broken machines. All I get is a phone call from the manager with excuses. The tracker machine is still not replaced, the aircon is useless as the gym feels like a sauna at 5 in the morning. When I showed the maintenance manager the broken standing calve raise machine he responded that \that machine is the same"pointing to the donkey calve machine. I don't know how or if he trains "
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Virgin Active South Africa's replyOfficial
15 Dec 2015, 16:50Hello kobusm100,
Thank you so much for bringing these concerns to our attention.
We have addressed it the Operations Manager at Krugersdorp and can confirm that they had some work done on their machines today.
Please feel free to contact the senior management team, Nicholas and Elana, directly should you have any other concerns.
You may also contact me on ***.
Kind regards
Robyn
Thank you so much for bringing these concerns to our attention.
We have addressed it the Operations Manager at Krugersdorp and can confirm that they had some work done on their machines today.
Please feel free to contact the senior management team, Nicholas and Elana, directly should you have any other concerns.
You may also contact me on ***.
Kind regards
Robyn
Virgin Active South Africa's reply15 Dec 2015, 16:50
Official
Hello kobusm100,
Thank you so much for bringing these concerns to our attention.
We have addressed it the Operations Manager at Krugersdorp and can confirm that they had some work done on their machines today.
Please feel free to contact the senior management team, Nicholas and Elana, directly should you have any other concerns.
You may also contact me on ***.
Kind regards
Robyn
Thank you so much for bringing these concerns to our attention.
We have addressed it the Operations Manager at Krugersdorp and can confirm that they had some work done on their machines today.
Please feel free to contact the senior management team, Nicholas and Elana, directly should you have any other concerns.
You may also contact me on ***.
Kind regards
Robyn