1 reviews | Active since Nov 2015
Breaking of spectacles
On Wednesday, 21.10.15 I attended a yoga class. I took off my spectacles, like always, and put them on MY MAT in front of me The instructress promptly stepped onto them and broke my rimless glasses. <br> I showed this woman what she had done and reported the incident to the manager. A Mapula Mojapelo responded to me, in not only a rude and arrogant manner but totally unprofessionally. In a, no uncertain tone, she told me to WAIT. I have waited long enough now, did not break my own glasses and hold Virgin Active Randburg fully responsible. I am wearing a prescription that is totally outdated and need a replacement of my previous pair. I therefore am requesting a senior person to act on this as soon as possible.<br> <br>
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for unfortunate incident.
I have contacted our insurers, Willis, and they will be making contact with you shortly to provide you with the outcome of the investigation.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for unfortunate incident.
I have contacted our insurers, Willis, and they will be making contact with you shortly to provide you with the outcome of the investigation.
Kindest regards
Robyn
