LC
Lisa C

1 reviews | Active since Nov 2015

03 Nov 2015, 10:46

Breaking of spectacles

On Wednesday, 21.10.15 I attended a yoga class. I took off my spectacles, like always, and put them on MY MAT in front of me The instructress promptly stepped onto them and broke my rimless glasses. <br> I showed this woman what she had done and reported the incident to the manager. A Mapula Mojapelo responded to me, in not only a rude and arrogant manner but totally unprofessionally. In a, no uncertain tone, she told me to WAIT. I have waited long enough now, did not break my own glasses and hold Virgin Active Randburg fully responsible. I am wearing a prescription that is totally outdated and need a replacement of my previous pair. I therefore am requesting a senior person to act on this as soon as possible.<br> <br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply03 Nov 2015, 15:27
Official
Hello Lcee ,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for unfortunate incident.

I have contacted our insurers, Willis, and they will be making contact with you shortly to provide you with the outcome of the investigation.

Kindest regards
Robyn