Breach of contract and poor customer service

<p>I'm extremely unhappy with the service from your business. Virgin active red in brackenfell embarrassed my partner when she went for her workout a few minutes ago. I paid her and my joining fee with angelic who works at that branch and she failed to allocate the payments correcly. Now 3 of our memberships are in arrears even though it was paid!!! And our installments deducted. Does it even make sense that you are rejected in front of a crowd when your joining fee is requested prior to your first installment and upon receipt of your access equipment! This is an insult and extreme poor customer treatment . I will not accept this and expect resolution and possible contract cancellation for your mistake. Do what you need to to retain me. I will take this to the ombudsman.</p>