bD
bahedile D

1 reviews | Active since Dec 2015

06 Jul 2017, 06:00

Breach of Contract

<p>I have been a customer of Virgin Active for about 3 months now.I have not missed a single payment since i signed my contract.When i signed my contract there is a section where you can chose your debit order date.I have indicated that i want my debit order to go off on the 25th of every month .The first month they debited my account correctly however the second month they debited my account on the 28th and the third month they debited my account on the 1st. I spoke to an employee of Virgin Active and she made the changes on my account.Last month i spoke to an agent in the call centre billing department and she even send me an email stating that she has changed the debit order date to the correct debit order date.</p> <p>I am utterly disappointed in the billingsystem of Virgin Active.For such a huge and international company they havent showed any interest in solving my problem.I will not recommend them to anyone.</p>

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