Booking Query

I was called on the 26/01/2016 @ 15:40 by one of your head office consultant regarding joining the gym. I then agreed as I wanted to join the gym and was advised by her that my appointmemt to speak to a sales consultant at Virgn active is for 6:30am. I was told I would receive man e-mail but nothing came. The next day I was at the branch and was advised that no appointments was made for this time and that there sales consultants only at 8:00am and no one is there to assist at that time. I was so disappointed that I was firstly **** to by the lady and that someone would meet me and I had to waste my time going all the way there for someone to tell me that there is no appointment and no was able to help. This is really bad service and I didn't even join yet.