BLACK FRIDAY PROMOTION ****, BY VIRGIN ACTIVE

I JOINED VIRGIN ACTIVE WITH THE BLACK FRIDAY SPECIAL, WHICH CLAIMED THAT I WILL GET 2 MONTHS FREE. HOWEVER IT WAS A ****, AS I HAVE BEEN DEBITED FOR THOSE TWO MONTHS AND I HAD TO REVERSE IT AS I AM NOT SUPPOSED TO PAY ACCORDING TO THEIR PROMOTION. MADE A QUERY WITH THEIR CGM AT VIRGIN ACTIVE RED PRETORIA, SAMMY MARKS, BUT NOTHING HAS BEEN DONE TO FIX THE MATTER. I WAS UNABLE TO ACCESS THE GYM FOR THOSE FREE MONTHS AS MY MEMBERSHIP HAS BEEN BLOCKED, NOW I WANT TO CANCEL MY MEMBERSHIP AND THEY SAY I HAVE TO PAY CANCELLATION FEE. I NEVER THOUGHT A REPUTABLE COMPANY LIKE VIRGIN ACTIVE COULD HAVE FALSE MARKETING STRATEGY WHICH MISLEADS CUSTOMERS FOR SOMETHING THE FAIL TO DELIVER.