TH
Tony H
1 reviews | Active since Mar 2009
02 Jun 2015, 08:33
Billing our company account without a mandate
This is not the first time you have done this and this is not the first time we complained about this. We don't have a contract with you and you don't have a valid mandate to process a debit order (VIRGIN ACT***:41666 ) against our company account. <br> <br> Your duty is to validate account ownership BEFORE submitting debit orders against such an account. Clearly you are not doing your job. <br> <br>
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Replies (1)
Virgin Active South Africa's replyOfficial
02 Jun 2015, 12:52Hello tonyh59,
Thank you for taking the time to chat with me.
Once more, my apologies for the frustration caused.
As discussed, once the necessary documentation is received, we will action to remove the banking details from our database.
Please feel free to contact me should have any additional questions or concerns.
Kind regards,
Nawaal
Thank you for taking the time to chat with me.
Once more, my apologies for the frustration caused.
As discussed, once the necessary documentation is received, we will action to remove the banking details from our database.
Please feel free to contact me should have any additional questions or concerns.
Kind regards,
Nawaal
Virgin Active South Africa's reply02 Jun 2015, 12:52
Official
Hello tonyh59,
Thank you for taking the time to chat with me.
Once more, my apologies for the frustration caused.
As discussed, once the necessary documentation is received, we will action to remove the banking details from our database.
Please feel free to contact me should have any additional questions or concerns.
Kind regards,
Nawaal
Thank you for taking the time to chat with me.
Once more, my apologies for the frustration caused.
As discussed, once the necessary documentation is received, we will action to remove the banking details from our database.
Please feel free to contact me should have any additional questions or concerns.
Kind regards,
Nawaal