billing/accounts

I cancelled my contract last year but because it was a month earlier than the end of the contract, i had to pay the cancellation fee....which I was happy to do. It was suppose to be debited from my account, at their request. it had not been debited and they continued to charge me the full price. when i questioned this, i kept being told a manager or supervisor would call me as the cancellation was not recorded on their side. <br> Now they have billed me for months at the full price and demand payment. When i try talking to anyone, I get a dead end and keep being told somebody will call me back.<br> At this point, I am still happy to pay the cancellation fee but not for all those months which i didnt even use the gym. (not to mention it should have been cancelled anyway!!)