1 reviews | Active since Jan 2016

12 Apr 2016, 13:33

Billing

I signed a 12 month contract from 30/8/2013 until 30/8/2014. I have not signed a new contract or used your facility after this time yet debit orders were taken continuesly up to a few months ago when I was forced to cancel the debit order as I do not see why I have to keep on paying for something I am not liable to pay or that I do not even use. I do not understand this way of doing business. Now I am being harassed with legal action!? I do not want any part of Virgin Active any longer and wish to finalise this matter once and for all.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply12 Apr 2016, 15:26
Official
Hello cfrauendorf,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept my apology for the frustration caused during this time.

Please look out for an email confirming our discussion.

Kind regards
Robyn