BILLING

I am so unhappy with Virgin Active collections department.<br> On the 21/12/2015 at 15:25 receive a call from collections department with the amount i owe.<br> She asked if i am aware of it and i said YES. I then asked her if it is all i owe and she said YES.<br> She asked when can the debit my account i said 25th but as the 25th was a holiday my account was debited on the 24th of December 2015 for R174.67 that we agreed on.<br> <br> To my surprise i was debited again on the 03/01/2016 the amount of R715.00.<br> I reversed that amount as i did not know of it.<br> Why was i debited twice??<br> I called in yesterday to cancel my membership and i was told i owe. This morning i receive a call from the collections department that i owe R715.00. I told the gentleman that i need the recording of the 21/12/2015 and i need my membership cancelled please.<br> Virgin Active is robbing people. Can someone assist as i am not willing and will not pay for what i do not know.<br> I told the gentleman i need the recording of the 21/12/2015 at 15:25 and the recording of today being 08/01/2016 at 09:02.<br> They only know how to collect but their admin is not in-order.<br> It is so disappointing :(.<br> <br> <br> <br>