ZK
Zolisa K
1 reviews | Active since Jul 2011
02 Oct 2015, 16:43
Billing
I call the call center because my account is on credit asking why they have debited me spoke to Bongeka she dropped a call on me then call again spoke to Charmaine she also dropped a call on me .Last month they debited R840.00 ON THE 20TH THEN again on the 1st of September and again on the 2nd October .<br> <br> Can they explain why are they debiting me because last time I spoke to the consultant she promised that they wont be any debit for the next coming 4 months .<br> <br> <br>
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Virgin Active South Africa's replyOfficial
02 Oct 2015, 17:35Hello Zolisa,
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our sincere apology for the level of service received.
As discussed, I will be addressing the concerns with the management team and feedback will be provide accordingly.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our sincere apology for the level of service received.
As discussed, I will be addressing the concerns with the management team and feedback will be provide accordingly.
Kind regards
Robyn
Virgin Active South Africa's reply02 Oct 2015, 17:35
Official
Hello Zolisa,
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our sincere apology for the level of service received.
As discussed, I will be addressing the concerns with the management team and feedback will be provide accordingly.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our sincere apology for the level of service received.
As discussed, I will be addressing the concerns with the management team and feedback will be provide accordingly.
Kind regards
Robyn