IC
Ita C
1 reviews | Active since Jul 2011
09 Sept 2015, 08:23
Billed R2000 each after Cancellation
Hi. My husband and I cancelled our contracts with Virgin Active in 2012 but it clearly was not processed accordingly. We have proof of cancellation that I wanted to provide, but seems no one wants to help me sort out the incorrect charges. Apparently we have been handed over to the attorneys to claim the R4000 charges that we apparently owe Virgin Active. Please can someone assist us in sorting this out since my past attempts failed due to staff not wanting to assist.
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Virgin Active South Africa's replyOfficial
09 Sept 2015, 16:40Hello itac,
I have tried to touch base with you via the mobile phone but to no avail.
On behalf of Virgin Active please accept our apology for any inconvenience caused.
In the attempts to assist you, I have sent you an email requesting further information.
Kind regards
Robyn
I have tried to touch base with you via the mobile phone but to no avail.
On behalf of Virgin Active please accept our apology for any inconvenience caused.
In the attempts to assist you, I have sent you an email requesting further information.
Kind regards
Robyn
Virgin Active South Africa's reply09 Sept 2015, 16:40
Official
Hello itac,
I have tried to touch base with you via the mobile phone but to no avail.
On behalf of Virgin Active please accept our apology for any inconvenience caused.
In the attempts to assist you, I have sent you an email requesting further information.
Kind regards
Robyn
I have tried to touch base with you via the mobile phone but to no avail.
On behalf of Virgin Active please accept our apology for any inconvenience caused.
In the attempts to assist you, I have sent you an email requesting further information.
Kind regards
Robyn