Billed Prorata

To whom it may concern,<br> <br> I have been a member at virgin active since 2012 and I've never had any problems until now.<br> <br> My wife signed up at the end of February 17 2016 after convincing her to join Virgin Active the way things were explained to her was that she would receive the first month free as from the date she signed up,She then received a call from one of your consultant to inform her that she is in arrears, I'm very disappointed in this regard and would like to cancel her contract completely at no charge, I might consider cancelling mine as well as this is unfair treatment, If I need to I'll inform the papers, Please reply to the below contact numbers and rectify this mistake.<br> <br> Regards<br> <br> Kenneth Tissong.