Big Promises. No delivery

I complained about Virgin Active on this site for their poor service at their head office. A lovely lady by the name of Robyn got back to me and apologised for all my hassles and assured me my query would be sorted.<br> <br> They were meant to transfer me from Milpark to Glenvista and the transfer fee was waived due to the inconvenience caused with all their admin issues.. However they transferred me to Glen Acres (I dont even know where this is).<br> <br> Now when I am requesting them to fix a mistake that they clearly made they want to charge me for it.<br> Absolutely frustrated with this place! its not rocket science to move a gym membership<br>