Beyond Disappointment -Please sort this out ASAP!

I was with Virgin Active for about a year - about 6 months before my contract ended l contacted the company and requested to terminate the contract as l could no longer afford the instalments - they offered a good gesture by altering my monthly instalment which l paid until the contract came to an end. I called the call centre to make sure my contract would be terminated to which l was told l would need to make a final payment and the account would be closed, which l did.

To my surprise, I received a call ONLY yesterday from some attorneys that my account is in arears and that it has been handed over. As far as I'm concerned l do not have a virgin active account and lt is unacceptable that l here from attorneys when l paid all my dues and got confirmation that the contract was terminated, and Virgin active has not called me or tried to reach me on other platforms..