Beware: Your personal details are not safe at Virgin Active Pavillion

Virgin Active Pavillion has been debiting my account for this completely random person. For the last year this random person's monthly membership fee was included in my debit which included my kid's memebrships as well therefore it was difficult to spot. I did not authorise this debit therefore Virgin Active are in complete violation of the Poppi act because somehow my banking details were inputted in some random person's contract but this was not a concern. I contacted their customer service e-mail *** several times since the 2nd January 2024 and to date, there has been no response. I called and spoke to about 5 or 6 consultants at Virgin Active since the 2nd of January and no response. I sent several e-mails to a supposed manager Ronnel Von Loggenburg at the head office and still no response. I visited their Pavillion branch and chatted to Keshav who I thought was the manager who promised to help and get back to me last week but nothing. When I visited the Branch yesterday I was directed to the General Manager who had no knowledge of this and who has now requested documents from me to start an investigation.