BEWARE VIRGIN ACTIVE CONTRACT ****

Please be aware that when you sign a contract with Virgin Active the cancellation option that says there is a cancellation fee and you can get out of it in 20 days is in fact trickery.

I gave them 20 days’ notice, but they are still expecting me to pay until my contract ends - 1 October.

I have spent hours on the phone with head office and there is nothing I can do to get them to adhere to my contract. At the club I filled in and submitted my cancellation form, I was told by 5 staff membersvthat were in agreement that I would be charged till the end on that current month and then they would not debit September and Oct fee.

There was absolutely no reduction in the amount payable for the services they are not going to provide for the remainder of the contract.

What happened to the reasonable cancellation fee?

Surely at the end of a 22 months out of a 24 month contract the reasonable cancellation fee should be less than the amounts of the final payment?