Beware of Virgin Active they will **** you.

Virgin active is now in the business of ****ming people as a means of customer retention. I joined in November 2022 through the Vitality Benefit and paid R137.50 every month, my contract ended in November 2023 and was converted to a month to month, I then called and asked to cancel my membership. Then in January on the 22nd I think, I received a call from their retentions agent who offered me to stay on for an offer of R60 which is 50% off since I'm on vitality for the next four months starting in February. Then to my surprise on the 1st of February I get a debit order of R590 going off on my account, and when I called the first agent said they would escalate as it was a system glitch then I never got feedback. Followed up on twitter the agent tells me I never accepted the retention offer. So if according to their system the offer was not accepted it means they had no right to debit me because my membership was cancelled. Now they want to go listen to the calls, and this matter is simple if you say I did not agree to be retained, then it means I don't have an active membership so why did you debit my account the R590. Please kindly refund me and remove my details from your database I'm sick of this back and forth