1 reviews | Active since Oct 2013
Beware Of Virgin Active!!
My wife and I have been faithful members of Virgin Active Health Clubs since 2010. Our card numbers are *** and ***. <br> <br> On 27 May 2015, I called the Call Centre and advised them of my intention to cancel our subscriptions as we had found a better club. The lady who answered the phone advised that I had to pay R1,940 for our memberships to be terminated. She arranged for a direct debit on the same day. The debt went off my usual account. I asked the lady if there was not going to be another debit from Virgin Active and she assured me that this was the end of our relationship. <br> <br> On 01 June 2015, they debited my account with R1,280. And on 15 June, they went on to debit my account with another 1,280. This means after terminating my membership, Virgin Active have debited my account twice, two weeks apart.<br> <br> May I please get my money back ASAP. What are these debits for? <br> <br> To everyone out there, please be careful when ending your relationship with Virgin Active, they will ***** you!!<br>
Thank you so much for taking my call today Prince.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed, I will be refunding you the overcharge and the funds will reflect within 72 working hours from tomorrow.
Kindest regards
Robyn
Thank you so much for taking my call today Prince.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed, I will be refunding you the overcharge and the funds will reflect within 72 working hours from tomorrow.
Kindest regards
Robyn
