1 reviews | Active since May 2011

19 Feb 2015, 10:33

BEWARE, Do NOT contract with Virgin Active

A couple of years ago, I signed up with Virgin Active on the premise that at any stage my contract could be cancelled had I put forth my request in writing. This is untrue and only a sales pitch to get CLIENTS suckered into signing a contract. After sbmitting a cancellation letter and expecting the matter to be resolved - months later I get contacted by a debt collecting company for outstanding payments!? Seriously?! So BEWARE, it's really not worth it. There a far better and more lucrative alternatives than signing up with Virgin Active. Google \home workouts""; no one needs the extra hassel;check out all their other Hellopeter complaints. """

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply19 Feb 2015, 11:57
Official
Hello kj888,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the inconvenience and frustration caused to you.

As discussed, I have addressed your concerns with our debt review experts and feedback will be given to you shortly.

Regards
Robyn