Best Service Ever

<p>Upon making a payment arrangement to clear my arrears membership, for the next 3 months. The following month, i simply paid the arrears and my actual amount. The system did not recognise this and continnued to charge me the amount for the payment arrangement. Consequently, no funds had been allocated for this, and the payment bounced in Decmeber and January, resulting in a service fee for an unpaid charge.</p> <p> </p> <p>I called today and was helped by the most helpful and bright person i have ever come across. Thank you to nicole Sheriff and her superiors for identifying the error that was a simple technical error where no human involvement caused the problem. They credited my account with the amounts i was charged by the bank as an apology.</p> <p> </p> <p>I find this level of service to be unheard of in South Africa, and i would implore more staff members at virgin active as well as other companies to learn from nicole and her superiors who are clearly doing the right thing, and in a very dignified, helpful, and intelligent manner.</p>