Being Harassed for Payment which I do Not even Owe!

Dear Virgin Active

I am continuously being harassed for payments which I do not owe you. And now am being harassed by MBD Inc. I will not allow the tow of you to detriment my record for a payment I do not owe.

I canceled my Virgin active Membership on the 28th of April 2017 and it was quite an ordeal to do. I am still being harassed now for payment. I have received sms' one starting I owe Virgin R 2883.00 and then another sms now saying I owe R 3133.80. I received a call last night as well at 6 pm in the EVENING, I am absolutely beyond appalled by this harassment. I have no idea what these amounts relate to. As a Virgin Active member payment is made in advance for the month, I had a debit order running on my account which took my monthly gym fees of R 690 on the 1st of each month for that Month. (i can provide evidence that all these debit orders ran and my account is NOT in arrears)

I would also like to make you aware that on the 28th of April I spoke to about 4 different people - I even called the head office as each person I spoke to told me a different story or calls were being dropped and the sales consultant never called me back and I had to keep calling in and starting from the beginning again. This was an absolute headache. I could not find any email address to send my complaints to so I filled in the contact form on your website during this whole process as well. I then posted on facebook as well. Much to my disbelief after I had spoken to several people to cancel my Virgin Active membership and specifically pointed out that the debit order better not go off my account for May as I was canceling with immediate effect. Accounts processed the debit order on the 29th of April - the day after this complaint. Which I might also point out is the first time I was debited on this date. Usually, my debit order goes off on the 1st of the Month - I find this somewhat malicious (once again I can provide proof as per my bank statements). So I was debited for April on the 1st of April and then after trying to cancel my membership your accounts department quickly tried to process another debit order on the 29th April - Twice on one month? Luckily I had placed a stop order on my account.I was also contacted a few days later stating that I needed to pay a cancellation fee, I requested the Contract I Signed in person and specifically the paragraph I initialled next to where I accepted or was made aware that should I ever cancel my membership I would be liable for HEFTY fee - still to date no one has provided me with this proof. Please, can someone contact me and have this resolved, I will not pay any cancellation fees which I was never made aware of and if this does not get resolved in a professional manner you will lose a customer for life - I'm not sure if that means anything to you? I honestly feel like I am being victimised and taken advantage of and it makes me wonder how many other customers go through this as well when they try and cancel a membership that is meant to be contributing to your overall health and wellness and instead at the end are left being demanded payment and caused unnecessary stress? For a company which stands for well being it sure does not seem like you care much for your customers well being. I do not see how this brings any "positive change" into anyone's life and is most certainly not fun to be treated this way. I would really like to join again in the future, however, is this is not resolved I will never join again.

Kind Regards R.A