********* behaviour of Virgin Active staff (Okavango)

I purchased a membership in Nov 2024 on a Black Friday Special @R360 pm for 12 months for a Premier membership. The salesman, Pree said that he would email me the contract. In Jan 2025 they debited my account for R390. Again I met with Pree and asked for the contract. He admitted that he had made an error with the amount. It was actually R390 pm for 12 months. I again asked the salesperson for my contract. On the 1st of Feb my account was debited for R1550. I emailed the gym manager, Mr Swart who promised to get back to me. He sent me the contract, stating that only the first 2 months was on special. I asked him to cancel my contract with immediate effect. He promised to get back to me on the 10th of Feb. To date, I have not heard from him. I am really infuriated by the lack of ethical behaviour of Virgin Active staff.