Been trying to cancel for the last 7months

I have been trying to cancel my contract since March 2020 when it was time to either renew or cancel my contract. I have been calling and emailing for 7 months and NOTHING! When I called the other day to follow up as to what is going on, they advised me that I owe the R1500, I requested to speak to a manager. I was put on hold for 20 minutes where I eventually hung up (which I think was what the agent attended me to do). I have been emailing them EVERY day to *** like the useless agent told me too and no one has gotten back to me. I will now also log a complaint at the Consumer Goods and Services Ombud’s (CGSO) . I will NEVER support Virgin active ever again and I will warn everyone against you!