Be warned - this gym is in trouble and won't cancel your membership if you want to

This business is in financial strain due to lockdown and is now resorting to ********* business practice. I visited the Point Virgin Active in December last year and cancelled my membership. - I was told it could only be cancelled from 1 March and had to continue to pay membership fees (R1250) for Jan and Feb. - I have been worried about this since the staff who captured my cancellation on the system refused to give me any written proof of my cancellation. Despite my objections they did not budge and all I could do was take a photograph of my request as it had been entered on their admin system. - I received an email on 14 Dec to say my request was being dealt with (ref ***) but I have received no further communication whatsoever. - My membership was not terminated and I was billed R1 250 on 31 March.

I have been a member of the gym for many years and am deeply disappointed. I will never recommend anyone join this gym now.