lT
lisa T

1 reviews | Active since Feb 2015

11 May 2015, 10:00

Be careful of Virgin Active debit orders....

I am a Discovery vitality member and signed a Virgin Active contract for 12 months for an amount of R123. Now when I check my account I see that they have taken off R350!!!<br> <br> This is just a warning for Vitality members, do not fall into virgin Actives trap. <br> <br> It seems all they really care about is getting as many people to sign as possible, and once they have your banking details they feel free to help themselves!!!!<br> <br> I posted a complaint on 1 May on \Hello peter". I got a response saying that they were unable to get hold of me...... They only tried once!!! (seems to me there are just too many unsatisfied customers to help).<br> <br> Virgin Active obviously doesn't realize that to retain their customers costs 5 times less than appealing to new customers.<br> <br> FYI---I am not stupid"

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply11 May 2015, 12:29
Official
Hello lisatheunissen,

Thank you for taking my call.

Once again, I am terribly sorry for the frustration caused.

I do hope that our chat provided some clarity on the above matter and I am glad that you were pleased with outcome of our conversation.

Kind regards,

Nawaal