********* / BE AWARE / BE CAREFULL / MAKE THE RIGHT CHOICE

Good day,

I have been a Virgin Active member for many years and paid my premiums diligently without fail despite not setting foot in any of your gyms for more than three years.

I moved to another medial aid and cancelled my membership in May. 1 months’ notice as is required by calling your call centre and was advised that all was in order.

I received a call many months later requesting for payment and I informed the agent of this and she said , no problem Mr Stevens, I will inform my supervisor.

Today I received a collection sms notice from MBD ( ***). I called MBD to inform them as well, but the instruction needs to come from you.

Please provide your legal departments address so that my attorney can communicate with you formally.

I am shocked and appalled as to how *********ly this matter has been dealt with.