Bad Virgin - not sticking to agreed price and no customer service!

<p>I took out a gym contract for my Father, which was supposed to be a surprise gift. The admin getting it done was a nightmare, but I got over that. The agreed fee was R679 over 24 months and was put on the contract which both my Father and I signed. This month when the first installment was due, the debit order came off for R699. This morning, just after 8am I contacted the Virgin Active call centre who advised that they'd get the branch (Rosebank) to contact me. By 11am no call was received so I called the branch and spoke with Michelle Machaba who said she'd get the sales manager to call me back. She requested the copy of the contract I had as she advised their system reflected R699. It 2pm and I'm still awaiting at least an acknowledgement of my query. Very disappointing services especially as I'm being inconvenienced in the first place by Virgin Active changing my contract post agreement.</p>