IU
Irina U
1 reviews | Active since Mar 2015
30 Apr 2015, 08:50
Bad upkeep of facilities and pool
My kids go for club swimming in Virgin Active Sandton. Yesterday they both swam and came back with very bad red eyes. Since then their eyes have been itchy and sore. Also the water is very cold. Generally the facilities for exercising are very dirty especially the mats for yoga and pilates. Really unacceptable!
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
30 Apr 2015, 14:14Hello IrinaU,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the unpleasant experience.
I have escalated your concerns to the club general manager , Kervin, as well as our regional managers and they are currently investigating the matter.
I have also sent you an email requesting some more information.
I look forward to your response :)
Regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the unpleasant experience.
I have escalated your concerns to the club general manager , Kervin, as well as our regional managers and they are currently investigating the matter.
I have also sent you an email requesting some more information.
I look forward to your response :)
Regards
Robyn
Virgin Active South Africa's reply30 Apr 2015, 14:14
Official
Hello IrinaU,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the unpleasant experience.
I have escalated your concerns to the club general manager , Kervin, as well as our regional managers and they are currently investigating the matter.
I have also sent you an email requesting some more information.
I look forward to your response :)
Regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the unpleasant experience.
I have escalated your concerns to the club general manager , Kervin, as well as our regional managers and they are currently investigating the matter.
I have also sent you an email requesting some more information.
I look forward to your response :)
Regards
Robyn