Bad transfer assistance and admin procedure

I have experienced difficulty moving my husbands membership from Virgin Active to Planet Fitness. We have app**** for the move of the profile since January 2023 attached to Vitality. My membership has been moved and Vitality is paying my portion to planet fitness, but on my husbands profile Vitality is still paying Virgin active the subs but we need to pay full submission to Planet fitness as Virgin Active has not released his profile. Is this not ***** on the side of Virgin active? As many emails have been submitted and sent and they confirm on email the cancellation but the cancellation letter is not sent to Planet fitness nor Vitality. I'm in a desperate attempt to resolve this issue turning the problem to public forums to see if there are other people that are experiencing the same problem. Obviously both gyms are not responding as Virgin Active gets paid via Vitality and we pay full subs ourselves to planet fitness. This is not just about the money its about the points we are loosing while lack of admin discipline is shown from the side of Virgin Active. I sincerely hope that this matter can be resolved as a matter of urgency.