Bad Service Virgin Active Tygervalley

Very unpleasant ,annoying and disgusting service . I join virgin active on 08.10.2019 in Tygervalley, Consultant was Martin Baadjies with the package of free gym till Jan 2020 & Voucher of R1000 and the sport bag .In October they start deducting the premium the I phone Martin he promise to look into it no response then I went to my bank to reverse the payment which was done .Then in December I phoned again for the voucher and I was told to be patient will be sent to me till now . I`ve tried to phone the Sale`s Manager (Arrista) & the Administrator (Nondumiso -Noni ) leaving several message till today -20.02.2020 no one has return my call. I`m really ****ed with Virgin Active in Tygervally . My friend Asanda sign with Virgin Active in N1 City same month everything she received . My contact number -*** or *** or ***