BAD SERVICE virgin active Red parklands

Worst costumer service EVER. Signed up for new contract at Virgin active Parklands Active Red and was DENIED access. Upon entering the gym and presented my new card, I was told if I don't have the blue form, I may not Enter the gym. I tried to explain to the guy, but he just left. I HAD TO LEAVE. WORST SERVICE EVER, I was treated like a NON ENTITY. I AM DISGUSTED AT THE SERVICE THAT I RECEIVED.