Bad Service Virgin Active Lorraine

Very bad service Virgin Active Lorraine. Signed a contract on Friday . Salesman said he would give me more info .re the Gym when I attended the Aqua class on Monday. He didn't remember the appointment..asked to see him and asked for a program . He said he'd whstssp me one. Had to ask twice for one..but .no Aqua classes listed. Phoned to speak to a manager who said the Aqua classes were not on the program because they're at the same time Monday to Saturday ..2 classes 1 at 8.30 and 1 at 9.15. Went to Aqua on Saturday to find only 1 class starting at 8. Ask to speak to a manager again and was finally shown the program on the Virgin Active app.