Bad Service on Club transfer (Unresolved)

The worst service I have yet received from any company thus far. I requested a transfer from one virgin active club to another and payed at the club. I got charged for two new memberships signup fees instead of transfers for all four of my family members which I subsequently attempted to sort out with them after being told that my family wasn't transferred to the new club.

After the transfer was eventually concluded and internal arrangement made to credit monies back via debit reductions I have since been spammed relentlessly with messages and phone calls daily indicating that my 8year old Son and 6year old Daughters debit orders did not go thru.

When ever I try to speak to management or request escalation the agents cuts the calls and request on callback I never get connected with management. When I explain the situation to consultants they keep on saying that I need to speak to management however this is impossible and leaves things in a stale mate.

No management with authority are reachable to resolve or conclude any issues that customers are having while accounts still seems to in arrears.