Bad service - Management - not returning calls

I phoned head office - spoken to Palyssa explained in brief that my phone got ****** in gym and in short the reason and matter that one of the floor personnel named Thembike gave permission to a member to remove my belongings from a bench where I was training and due to this my I phone 5 S got ******. The club manager Marcel was also involved and the footage cannot show much more than expected due to bad camera point of view. Palyssa mentioned that the Regionel director ( Callin Taxten) will return my complaint that same day still, but most probibly is his concerns and working hours the same as the club manager in Middelburg Mpumalanga. There is double standards in this club that needs to be addressed immediately. How can you allow one ,member to take with a training bag in the gym on not the other like instance myself. My car also got damaged a few weeks back but no call received what so ever. I feel that this gym needs proper management that take customer service seriously and take their needs and belongings with the uttermost care. There is a few more issues but will se how management will react in any way on this complaint. I am suffering a loss due to this.