Bad Service is an understatement

I'm so confused by the Virgin Active Midrand Boulders branch. My confusion is based on the fact that you (VA) advertise on you App the various classes that one is able to attend during the week, but upon arrival for a specific class... there's no instructor...???? On the 19/10/2017 as it was a Thursday there is supposed to be a step class scheduled for 6am, this is information that's on you App and also the timetable pinned up on the wall at Studio 1 at the Boulders branch. I get there, there's no class....as in nothing... no apology pinned up on the wall as to the reasons why the class has been cancelled nothing. On the next Thursday the 26/10/2017 I arrive at 6am again to attend the same non-existent step class and guess what, thetc class has already started and the participants are sweating like crazy, I wonder but I just go and try to catch up. The instructor sensing and seeing the confused look on my face walks up to me and tells me.... " ohhh sorry man, the class began at 5:30am as there are lots of people who start work earlier so we decided to start the class at 5:30am, it's just that they have not updated the timetable on the wall outside". NB: the lots of people with 3 participants by the way that were present at that moment. I said "thank you" and I left. I have used several Virgin active branches from the Kloof branch in KZN, the Pinecrest Centre branch in KZN as well, I have need seen such an unorganised branch..? Who's managing this place and why are they not aware of this..? Why must we complain first before people can do what they get paid to do..? That is not a tuck shop, you don't just chop and change based of your own descrention... we pay to get a severe rendered to us as customers. That's the one thing I hate about that branch.

Regards Zinhle