Bad service from virgin active meyersda. Manager Toni

Good day

I am writing to express my extreme dissatisfaction with the service I have received from the Myersdale branch of Virgin Active. Despite numerous attempts to resolve my issues, I have been met with unhelpful and unprofessional responses from the agent and manager.

I joined Virgin Active in January, and the agent, Athi,did not inform me about the activation fee for Vitality after two months. When I discovered this, I raised it with him, and he promised to sort it out. However, he left the company, and the issue remained unresolved.

- Lack of transparency about activation fees - Poor communication from the agent and manager - Unresolved issues despite repeated follow-ups - Unprofessional responses from the manager, Tony

I request that you take immediate action to:

- Resolve the issue with the activation fee - Alternatively, terminate my membership without cancellation fees - Take disciplinary action to improve the service at the Myersdale branch and the attending manager is Toni. Till this day I have to be the one following up on feedback of which is no good use as him and the call centre are not taking accountability

I hope that you will take my complaint seriously and take immediate action to resolve this issue.