Bad service from Hennopspark VA Red.

The service we receive is Virgin Active Hennopspark is really bad. This gym is not what it used to be. Equipment takes weeks to be fixed. Phones are not being answered. Gym does not inform clients if they are closed in normal hours. There is no generator in case of a power failure. On many occasions we arrived at VA Hennopspark and had to turn around because they are closed due to a power failure. It takes one sms or tweet on Twitter in order to inform customers about it. How many times must it happen before you do something about it? Other gym's have generators. PS You don't need full power capacity for the weight section, just a few lights. What is the purpose of the surveys if you don't respond to it? The "free wifi" is also out of service most of the time.