Bad service for no reason

i called in to find out the settlement fee , i spoke to thobeka who was very rude to me she said i already told you this is not the correct department and droped my call when i asked her why she was being rude to me . coz i obviously dont work for virgin active i wouldint know different departments. another thing i have an issue with is that i was advised that the account was frozen for 3 months . i had to pay R175 for 3 month but you guys only debited it 2 months and now telling me i owe R350 for the month of feb how come. please contact me on ********** 249 / ********** 927 with a explanation .