Bad service

I joined VA Southgate in March 2019 and was advised my 2 year old would be able to access the gym with me at no additional cost. VA then made the decision to close the Southgate branch and gave us access to premier clubs. I chose to go to the next closest gym being Glenvista branch. When trying to access Glenvista with my son - I am being advised it will incur an additional charge of R205 as I did not provide his birth certificate. At no point did any VA staff member advise me that they need his birth cert to add him onto the system. I do think it is fair to penalize me due to the fact that VA had to close a branch due to rental issues. I would like my son to be added with no additional charges to cancel my membership immediately with no cancellation costs.