Bad service

Good day. I am a member of Virgin active Lenasia branch. I paid my premiums every month. However on the 31 December my premium went off my bank account. Around about the 5th of January 2021. I am not to sure of the correct date I sent an email to the head office. Informing them to freeze my account I will not be attending the gym due to the high volume of Covid infections. At the time covid was on the increase rapidly. No response from the help desk of Virgin active Then I called them while I was talking to the consultant she was very rude. When I asked to speak to the manager she cut the call. However in the month of January after the first week I never attended the gym to date. Last week a consultant called me very quickly for payment because to me I accepted the email sent to them as been activated on my account and no payment should be made for the month of February. So I explained to the consultant that she needs to go back to my email and follow instructions that was given to them. She said she does not know anything about it. She also cut the call. Then a person called Lesley called I explained to her what was going on again asked to speak to a manager. She told me she will get a manager to call me urgently but to date no manager called. Then a person Theresa called I explained explained to her what's going on. She said she with freeze my account until much but I must pay R84. I don't understand why action was not taken from the first time I sent an email to them. So this is very bad service. When consultants don't want to handle a query then they simply cut the call. Now I am still waiting for a manager to call me. I no longer want to be a member of Virgin active because of the manner I was treated. All they worry about is the monies at the end of each month and can not provide excellent service. I will not tolerate this type of service