Bad service

I"m appalled at Virgin Active SA service.

A few months i was informed that they did not receive payment for my membership. The debit order was successfull, they claim 15 days later it was reversed. No funds were receiced in my account. They confirm the ommission was from their end. Apparently, for FNB account users, funds were reversed from their back to the clients.

Post this mess, they have been collecting premiums successfully but they keep on contacting me for this one premium. I"ve been explaining myself and the agents that's constantly calling me is not understanding me. They ***********, the drop the line whilst i was explaining. I"ve been with virgin active for years. I want to cancel this contract, i"ll rather use another provider