Bad service

I have been a member since 2013 till this far. I travelled 40 km to virgin active in Newmarket Alberton in Johannesburg. I was turned back because i did not have money in my bank account for a debit order. I had cash with me & i was not even given an opportunity to make a cash payment for the 20% payment on my premium. I was told i need to contact the head office on monday as they do not work on weekends This is so disappointing service not even given a grace for one day to exercise while i wait for monday to speak to head office.