BAD SERVICE

have spoken to a lady called Nothukelo ( stand to be corrected ) and a guy called kyle they advised that the letter has to be requested from IT. I am kindly requesting that you guys please request the letter from IT, I have been given a TAT of 5 working days. Can I please not fight with you guys after 5 working days because my Vitality benefits have come to a complete stop because of virgin active. this is all the reason why i have even cancelled my membership with virgin active for the incompetency and lack of urgency and also self centered gym , all they want is people to join gym but they fail to mantain the level of customer service they give when they indirectly force you to sign the contract.

Can I please have that Cancellation letter no later than 17 June 2022 so that both virgin active and myself's lives can go on.

Pertaining to the outstanding amount you guys are more than welcome to hand the account over, there are fees that have been added on that fee which i dont know about, so please do hand it over.

you cannot tell me that you can't get a cancellation letter because of an outstanding amount, that would be total madness, the same way you asked me to join must be the same way you get my cancellation letter.

should you need any further clarity , please do not hesitate to contact me directly, alternatively please call discovery Vitality and sort it out, I would really appreciate that.

ALL I WANT IS A CANCELLATION LETTER!!!!!!!!